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Welcome to Juniper Property Group
Residential property development | rental | lettings | management

Buying property, renting property or investing in property is likely to be one the biggest financial commitments most of us will ever make. It can also be the most stressful. At Juniper Property Group, we take the stress out of your property experience by providing all the property services you need under one roof. 

Our service is friendly, personable and we appreciate that every property is different and every customer has different needs. When the property market can be confusing, we are are committed to giving you clear, practical advice helping you with your property requirements. 

We are a family owned property company serving landlords, tenants and investors in London and the South East that puts customer care and service at the front of our mission statement. 

At Juniper Property Group, we are Passionate about Property. Give us a call on 0845 643 6650 to discuss your property requirements or pop in to our office for a chat.

For Landlords
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Successfully letting your property 

Whether you are professional landlord with a portfolio of properties or a first time investor starting a new venture, our honest approach and expert advice will enable you to enjoy the rewards of successfully letting your property - whilst avoiding the pitfalls.By choosing to market your property with Juniper Property Lettings, you will have the peace of mind of knowing your property is being marketed and managed by our dedicated lettings team. 

We pride ourselves on our professional service and efficient administration procedures, and offer a fully integrated service across Surrey and south-west London. 

Our one-stop-shop approach begins with the search for your ideal buy-to-let property and arranging the best possible mortgage and insurance deal, to sourcing you the perfect tenants and managing the tenancy with the choice of one of our tailored management packages. 

We’ve got everything covered

We like to think we have all your lettings needs covered - and it's all under one roof.

We're here to make our landlords' lives easier.We understand that our landlords have different requirements from our lettings service. 

You may want us to assist in the early stages of your let: to advise on market rates and secure the perfect tenant, take care of all paperwork and deposits - allowing you to manage the tenancy yourself thereafter.

Many clients prefer us to manage the entire letting process on their behalf, including: regular property visits, organising and supervising maintenance and repairs, even to organising payment of bills and deducting them from the rental. 

Our service levels

By offering three levels of service, we are confident that there is a service that is right for you and your rental property. 

Let Only Service - 8% of the total rent payable (minimum of £300). 

  • Property visit - to provide a rental valuation and any other advice which you may need about letting your property
  • Free professional advice - to ensure your property meets regulatory requirements
  • Professional digital photographs
  • Free to let board (if required)
  • Free property listings - on leading websites including Rightmove and Primelocation
  • Accompanied viewings - showing applicants round your property
  • Collecting first month’s rent and deposit from the tenant
  • Credit checks and references approved by professional agencies - all tenants are fully referenced (bank, employment, previous landlords and credit checking)
  • Obtaining guarantors if required
  • Preparing an appropriate tenancy agreement and arranging the tenant's' signature
  • Details on file: We will store your property details so that we can immediately remarket your property and re-advertise it on the internet, as soon as you are given notice (thus reducing the chance of void periods).

Letting and Rent Collection Service - 9% of the total rent payable (minimum of £500)

  • As per the Letting Service plus
  • Collecting rent and remitting payments to you, together with a detailed monthly statement

Full Letting and Management Service -  10% of the total rent payable (minimum of £500)

  • As per the Let Only Service plus
  • Collecting a deposit and transferring it into the Deposit Protection Service
  • Preparing a professional independent inventory and schedule of condition.
  • Checking the tenant into the property and agreeing the inventory
  • Supervising the transfer of gas, electricity and council tax accounts into the tenant's name
  • Collecting rent and remitting payments to you, together with a detailed monthly statement
  • Inspecting the property periodically and reporting any problems to you
  • Arranging any necessary repairs or maintenance
  • Keeping in touch with the tenant on a routine basis and arranging renewals of the agreement as necessary
  • Checking tenants out of the property as required and re-letting the property
  • Rent Guarantee Insurance included for an extra 1.5% management fee if required

We make a point of not charging commission should the tenants remain in the property after the initial fixed term or to renew a contract if requested. We also do not make a further charge to the tenants.

Optional Services 

  • Registration of the deposit with the Deposit Protection Service - £50
  • Gas Safety Certificate - £95
  • Boiler service - £115
  • Energy Performance Certificate - £75
  • Check-in & inventory - from £110-£180 depending on the number of bedrooms or whether the property is furnished or unfurnished
  • Check-out - from £50-£95
  • Professional clean - price dependant on size and condition of property

No let, no fee!

No VAT on fees for landlords & tenants

No exclusivity agreements!


For Tenants
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There has never been a better time to rent a home!

In today’s property market more and more people are choosing to rent. With a wide selection of quality properties available and accommodation to suit all your requirements, there has never been a better time to rent a home. Renting usually works out cheaper than owning your own property - with no ongoing maintenance costs or unexpected repair bills - it should leave you free to enjoy the benefits renting has to offer: flexible living, lower living costs and less responsibility than owning your own property.And if you’re new to an area or starting out with your first home, what better way to make absolutely certain it’s the location for you, than to rent for a while first? With the convenience that renting has to offer, it’s clear to see why renting has become so popular. 

Matching people with property

We like to think we are experts in matching people with property. Taking time to listen, we will make sure we thoroughly understand your property requirements. With those requirements firmly in mind, we will offer a selection of appropriate properties for you to view. Our wealth of experience and knowledge comes from successfully letting homes in London and the South East for many years and our highly trained staff are on hand to help to make your experience of letting a home through us as stress free and effortless as possible 

The renting process

Registration

The first step is to register with us, you can either do this by telephone on 0845 643 6650 or by email. We will then discuss your property requirements, or if you register by email we will forward to you a questionnaire to enable us to make sure we match available property to your needs. We then do our best to take the hassle out of finding a property to rent. You won’t need to keep revisiting our website because we do the hard work for you and keep you alerted by email and SMS messages. 

Accompanied Viewings

Viewings are a limited opportunity and therefore should be undertaken seriously. All our viewings are accompanied by a member of our team, and we do our best to arrange times to view the property which are convenient to you. However, it might be necessary to take a flexible approach in the time arrangement of viewings. Tenants do not have the same vested interest as a home seller might have, and do not really want people viewing the property too late. They want to relax too. Sometimes an existing tenant will give us specific times only convenient to them. We may have to give the tenants 24 hours notice of intended viewings. We do our best to make sure you have as much detail about the property before you visit. 

Reserving a Property & Fees

When you want to reserve a property with us we will require you to pay a reservation fee, equivalent to £300. This is to guarantee (subject to references) that the property is yours, and we will no longer actively market the property to other people. We use the initial reservation fee to carry out referencing and administration, the balance of any monies is transferred and will be allocated as a deposit. There is an administration charge plus referencing costs, if you cancel your application. In any circumstances where the fee is refundable we will send you a cheque within 10 days.

References

Before we can create a tenancy agreement, we will need to take up references. These are done by a third party on our behalf, and for your convenience these can be done online via our website link (if you need a hard copy we can supply these in PDF format) We have to satisfy our landlord that you are able to pay the rent. All information needs to be completed in full. The application is subject to the landlords acceptance. 

If through any reason on the tenant’s part they fail the referencing or do not complete, the amount will be forfeited in favour of Juniper Property Lettings. If application forms are not returned in 72 hours it will be taken that the tenant has withdrawn interest in the property and the reservation fee shall be forfeited in favour of us. 

Guarantors

In some circumstances, we may well ask for a guarantor for the rent, this is normally the case when the tenant is either a student or has only been employed for a short period of time, or where the affordability is border line. The Guarantor will need to be a homeowner, with a clean credit history and also be employed. If you require further explanation please contact us at the office.

Deposits

We normally take a deposit equal to one month and one week, this will be returned to you at the end of the tenancy, subject to the rules of the Deposit Protection Service and the findings of the independent inventory check out report. In accordance with legislation, your deposit will be held with the DPS. 

Rent

All rents are collected on the 1st of every month, therefore depending on when you agree to commence the tenancy; rent will be payable in advance and proportional. .i.e. either 3 weeks or 5 weeks in advance. All payments must be in cleared funds before the commencement of the tenancy, and before you are allow access to the property. Please allow yourself sufficient time for cheques to clear. 

Tenancy Agreement

The tenancy agreement will be between you and the landlord. The agreement is usually an Assured Shorthold Tenancy agreement. Most rental agreements are for 6 months. Please read the agreement carefully and seek legal advice if you are unsure of its content. 

Generally you should note the following points:- 

- The tenancy agreement is between you and the landlord. Juniper Property Lettings are not party to the agreement and cannot arbitrate its terms. 

- All tenants have joint and severable liability to the terms of the tenancy agreement 

- When a guarantor has entered into the agreement, in the event of the tenant defaulting on payment or fail to fulfil any obligations within the agreement, the guarantor will be liable to accept the responsibility. 

Utilities

In most cases, unless informed in writing, the tenant is liable to pay council tax, water rates, gas, electricity and telephone/broadband. We will give you as much assistance as we can prior to the commencement of the tenancy to set up these accounts but due to the Data Protection Act we are unable to actually set up these accounts on your behalf. Utilities & telephone/broadband services should be applied for at least 4 days before moving in.

Keys

We ask the landlord to provide sufficient keys for all tenants on the agreement. We will not release keys to the property before we are satisfied that all paperwork has been completed and all necessary funds has been received and cleared. We will contact you prior to the move in date to finalise arrangements when and where you can receive keys to the property. Juniper Property Lettings often retain a set which may be used in emergencies. 

Moving into the property, inventory and check in

To safeguard all parties’ interests, an independent inventory clerk is appointed to check you into the property and go though the condition of the property and inventory where appropriate. This is by prearranged appointment. We ask you to be on time, as cancelled or re-arranged appointment times are chargeable by the independent clerk.

The landlord pays for the check in and tenants pay for the check out. Since both the landlord and tenant pay, the clerk is therefore independent from both parties, enabling them to give an unbiased opinion. They will explain the relevant paperwork at the time of check in. 

Please be advised that you will not be allowed to put any items into the property until you have signed off the check in report. The clerk will liaise with you prior to the move in date with regards to date and time and you should allow up to 1 hour for the check in. 

Moving in pack

We provide as much information as we can regarding the property, along with other useful information, about what to do in certain situations such as lost keys, repairs and maintenance, property inspections and tenants responsibility.

 


For Investors
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The buy-to-let process 

If you're new to the idea of property investment, knowing where to start can be a daunting experience. Here at Juniper Property, we have many years experience of property investment and can help guide you through thebuy-to-let process. We start with five basic questions: 

How much do you want to invest? Where do you want to invest? Whattype of property do you prefer? How do want to finance the investment? What are your future investment goals?Once we have established the basics, we can set to work to map out your personalised investment strategy 

Comprehensive Investor Service

Our comprehensive investor service covers all your main requirements:

  • Sourcing a suitable property
  • Arranging finance
  • Finding a tenant
  • Managing the property
  • Growing your portfolio

Focussing on traditional core values

The focus on our property investment services remains on the traditional core values of providing a unique level of service toinvestors. Through our own experience, we understand the key issues for our clients: 

  • Generating positive monthly cash flow
  • Minimising void periods
  • Dealing with tenants
  • Maintaining and looking after your investment
  • Funding the investment correctly
  • Complying with landlord and tenant legislation

We will work with you to agree an investment strategy, with specific criteria at the outset and then implement the strategy according to your timescales and risk criteria. It's a tailor made service designed for your particular needs

 

 

 

 


For Property Owners
Read more

The buy-to-let process 

If you're new to the idea of property investment, knowing where to start can be a daunting experience. Here at Juniper Property, we have many years experience of property investment and can help guide you through thebuy-to-let process. We start with five basic questions: 

How much do you want to invest? Where do you want to invest? Whattype of property do you prefer? How do want to finance the investment? What are your future investment goals?Once we have established the basics, we can set to work to map out your personalised investment strategy 

Comprehensive Investor Service

Our comprehensive investor service covers all your main requirements:

  • Sourcing a suitable property
  • Arranging finance
  • Finding a tenant
  • Managing the property
  • Growing your portfolio

Focussing on traditional core values

The focus on our property investment services remains on the traditional core values of providing a unique level of service toinvestors. Through our own experience, we understand the key issues for our clients: 

  • Generating positive monthly cash flow
  • Minimising void periods
  • Dealing with tenants
  • Maintaining and looking after your investment
  • Funding the investment correctly
  • Complying with landlord and tenant legislation

We will work with you to agree an investment strategy, with specific criteria at the outset and then implement the strategy according to your timescales and risk criteria. It's a tailor made service designed for your particular needs

 

 

 

 

 
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3000 Cathedral Hill
Guildford
Surrey
GU2 7YB

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e: info@juniperproperty.com
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